Terms and Conditions
Description of Services
Ohop Originals is a floral delivery subscription service. We do not offer one-time floral deliveries. If you purchase an arrangement or bouquet from Ohop Originals, it will initiate a subscription and you will receive a recurring charge on the payment method you provide according to your subscription selections until you notify us otherwise.
How Ohop Originals Bouquet Subscription works
Select a delivery frequency and add to your cart.
Complete the checkout process and create an account. Account creation is mandatory so that you can manage your subscription easily. Once you complete your purchase, the amount specified will be immediately charged. Your card will then be charged on a monthly basis according to your subscription preferences.
Manage your account information in the account portal and manage your subscription preferences via the Manage My Subscription link.
Subscription Activation Info
Subscriptions will be activated 3 business days after your order is placed.
Subscription Change Info
Deliveries will be made on a weekly, bi-weekly or monthly basis on Thursday unless notice is given by you to skip a delivery or to cancel your subscription. If you want us to skip a delivery, we will gladly do so and your card will not be charged as long as you notify us at least 5 days beforehand. If you would like to suspend deliveries for a selected time period, we will do that and your card will not be charged for any skipped deliveries. If you would like to cancel your subscription, the cancelation will occur 7 business days after your notice and your card will cease to be charged. Any deliveries scheduled to occur within the 7 business days following your cancellation notice will be charged as normal and delivered.
Any other changes made to your subscription preferences may take up to 3 business days to activate.
Subscription and Account Management
Any management of your account and subscription should take place using the Manage My Subscription link. Customers can cancel their subscription under the Manage My Subscription link. Customers can view previous orders, manage addresses, payment information and other personal details as well.
Delivery
All deliveries will be made between 8am – 5pm on Thursdays.
If you live in an apartment or condo, please provide us with detailed information on how to access your building and where to leave your flowers. If building security allows us, we will always attempt a delivery to your door. If you aren’t home, we will leave your flowers in the place specified by your building management or yourself to keep them safe until you can pick them up. If your building is only accessible by a call box and there is not management, leasing office or concierge available to let us into your building if you do not answer when we call upon delivery, please provide us with a back-up plan for how to access your building or where to leave your flowers. The Stemmery can not be held responsible for your flowers once they are delivered.
If you live in a single-family home, we will deliver the flowers directly to your door. If you are not home, we will ask for a specified safe place to leave your flowers. The Stemmery can not be held responsible for your flowers once they are delivered.
Failed Delivery Attempts
This applies primarily to apartment or condo buildings, but also single-family homes if there are access issues. We will always do our best to deliver your flowers and our policy on delivery attempts is as follows: We will attempt access, either directly or by calling on a call box. If access is unavailable, we will contact you via the phone number you have provided either by calling or texting. We will then wait 10 minutes continuing to attempt access during this time. If we do not receive a response from you and are unable to access your building or home during this time, we will not be able to complete your delivery. We are not responsible for failed delivery attempts and request that if you are concerned that this may happen, that you provide us with an alternative plan for how to deliver your flowers. This may be a building access code, an alternative contact within your building who can let us in or an outside place to leave your flowers (we can not be held responsible for your flowers once they are delivered to a location specified by you). Additionally, if you work during the day, you may consider having your subscription delivered to your office rather than home.
If we are unable to complete a delivery due to building or home access, we are unable to refund you for your flowers and most likely unable to reattempt delivery. You may reach out to us by emailing stems@thestemmery.com to coordinate pickup of your bouquet or arrangement from Seattle Seed Company, our partner shop, located at 151 12th Ave, Seattle, WA. Depending on availability, we may be able to reattempt delivery for a $15 fee.
Corporate/Business Subscriptions
If you would like to set up a subscription for your business, you are free to use our website, however we would also be happy to set up an account for you, especially if you are subscribing to multiple arrangements. We are also able to create alternative subscription options to meet your needs, so please feel free to reach out if you would like help with your corporate or business subscription.
Sales Tax
The prices listed on our site do not include sales tax. Ohop Originals collects destination-based sales tax, according to Washington State law, on your purchase subtotal, including delivery. This sales tax will be added to your total during the checkout process.
Payment
We accept accepts Visa, MasterCard, Discover and American Express.
Privacy
Your information is safe with us. We will not sell or give away your personal details, email address, mailing address, payment information or anything else without your express permission.
We will communicate basic delivery information with our delivery drivers and whoever is responsible for receiving deliveries if you are receiving your subscription in an office, business, apartment or condo building.